23 Legit Chat Operator Jobs From Home [Update 2024]
The daily grind of commuting to work can be quite stressful, prompting a search for alternatives. Well, I’ve got just the right solution for you! If you’re yearning for the freedom of working from home to spend more time with loved ones, delving into online chat jobs might be the perfect fit.
Numerous companies are willing to pay you to answer customer queries about their products and services. Online chat jobs are particularly suitable for individuals who enjoy engaging in conversations with people, whether through chat or over the phone.
If this resonates with you, this article will guide you through legitimate chat operator jobs that are currently hiring!
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Who Is An Online Chat Operator And What Are Their Duties?
A chat operator shares similar responsibilities with a customer service representative.
Their role involves assisting customers by addressing issues related to a product or service, and this communication is facilitated through online chat systems—commonly through texting, phone calls, and occasionally video calls.
So, if you recently chatted with someone to inquire about the delay in receiving a purchased item from a website, you were likely communicating with a chat operator.
The role of a chat operator is particularly engaging if you enjoy conversing with new people. However, if answering people’s questions feels bothersome to you, it might be best to explore other options.
This job isn’t the right fit if you’re not comfortable handling a multitude of messages from customers seeking solutions to their problems.
Some Skills Needed To Be An Online Chat Operator
Companies employ chat operators with the goal of creating positive customer interactions that lead to repeat business. To succeed in this role, it’s crucial to possess the requisite skills to achieve precisely that. Here are some of the skills a chat operator must have:
- Persuasion – as a chat operator, you should be able to describe products and services in detail to customers. Some customers literally don’t know what they want, it’s your duty to make it easy for them to figure out what they actually want – to finally make the purchase.
- Problem-solving – as a chat operator, you don’t worsen the problems of customers – you solve them. Customers must leave with smiles on their faces.
- Computer literacy.
- High typing speed.
- Good written communication – your written communication must be effective with no errors. Chat operators often send email messages and texts on any social media platform. Every message should be concise and reasonable.
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How Much Do Online Chat Operators Make?
Chat operators earn between $11 and $21 per hour. The salary varies based on your work experience and the particular company you work for.
From a trusted source – ZipRecruiter, this is the average salary for chat operators. San Mateo, California topped the list of highest paying cities for online chat operators.
Best Websites To Get Online Chat Jobs
Below are some of the platforms where you can get online chat jobs to make some money from home:
1. AT&T
- Salary: $41,000 to $51,000 per year
- Applicants Location: the US only
AT&T is hiring customer service representatives at the moment! Do you know AT&T? It’s one of the biggest American telecommunication companies – it has its headquarters in Dallas, Texas. Customer service representatives hired would enjoy the freedom of working remotely.
As a customer service representative for AT&T, expect an annual salary between $45,070 and $51,070. There are some benefits you’re also entitled to – these are:
- Insurance for you and your family(medical, vision, and dental insurance).
- Discounts on all AT&T products and services.
- Free tickets to live events.
- Paid time off.
- Ability to save with the AT&T Retirement Savings Plan – and others.
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2. Buffer
- Salary: It’s based on skills and experience
- Applicants Location: Global
Buffer is also offering chat operator jobs. However, on this website, it’s slightly different because your main duty would be to manage the social media accounts of companies or clients.
So for example, a company’s Facebook page could be managed by you. Whenever someone comments under a post on the page, your responsibility is to reply to the message.
Facebook isn’t the only social media platform you’d be managing but Twitter, Instagram, and any other social handle the company has. Replying to email messages would also be your responsibility.
Working for Buffer means you’d be working from home. Regardless of your country of residence, you’re eligible to apply today! If you love social media, I believe this wouldn’t feel like work at all to you.
Some of the benefits you’d enjoy working at Buffer are a good salary, a minimum of 3 weeks of vacation every year, 4 days of working every week, family leave, 401(k), working from any location, and many more.
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3. Apple At Home Advisor
- Salary: It’s based on skills and experience
- Applicants Location: Global
Apple is known to be a very successful company – its products have won the hearts of the masses. But more often, customers after buying a Mac, iPhone, iPod, iPad, or other products reach out for guidance. If you happen to have knowledge about Apple’s products, you can apply to work as an At Home Advisor.
Anyways, don’t freak out if you don’t know much about Apple products because the company would actually train you to be better. There’s an online program for that. So you can apply today to work for this prestigious company.
Apple’s At Home Advisors get so many benefits including discounts on products, paid time away, and career development training to enhance your skills.
4. Arise Virtual Solutions
- Salary: It varies; from $10- $16+/hour depending on your skills
- Applicants Location: Global
On Arise, you’re able to establish your own customer service business from home without worrying about commuting. The platform allows customer service representatives who are tired of working as employees to start their own customer service businesses from home.
There are several big brands you can work with on Arise such as Intuit, and Carnival. Arise would train you to achieve success with your business.
Also, if starting your business on the platform is not what you intend to do, you can work at the virtual call center.
Applying to establish your business on the Arise is not free. The platform charges up to $770 so you can start your business (You’re taken through a course, and you get a certificate). After this, you’d be paying a recurring monthly platform fee of $39.50.
For a well-established customer service representative, Arise would be beneficial. I don’t recommend it to someone with no experience unless you decide to apply for a virtual call center job on the platform.
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5. The Chat Shop
- Salary: $10+ per hour
- Applicants Location: Global
You can work as a live chat operator at The Chat Shop and get paid well. The company has been around since 2012 and has completed over 3 million chats so far. Some of the clients of The Chat Shop are Hitachi, Vita Student, CBS Bahamas, and LeasingOptions.
To work for this company as a live chat operator, you should have good communication skills, high typing speed, and the ability to multitask.
When you apply for a live chat operator position today, The Chat Shop would take you through a paid training to fully qualify you as a live chat operator.
One of their live chat operators had this to say about the training; “From personal experience, I can vouch that the training here was hard but worth it, as it gave me a firsthand look at what I could expect once I went live.”
Working at The Chat Shop gives you the freedom to work from any location in the world.
6. Support
- Salary: $11.86 per hour
- Applicants Location: Many countries
Support is a company that provides IT support to businesses in the technology industry. The company is based in Los Angeles, CA, and has been around for more than 20 years. Currently, there are 1,500+ remote employees at Support.
Applying for a customer service position at Support would give you the privilege that other workers are enjoying! Some of the benefits are paid life insurance, paid vacation, employee assistance program, medical insurance – and others.
At the time of writing this article, Support was accepting job applications from countries like Mexico, the US, India, the Philippines, and Colombia.
Chat operators/customer service representatives at Support are paid $11.86 per hour. (Source: Indeed).
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7. Malibu Operators
- Salary: €500 – €1,000 per month
- Applicants Location: the US, Canada, UK, New Zealand, and Australia.
If you’re a resident of any of the five countries mentioned above, you can work for Malibu Operators as a text chat operator. The only device you need is a personal computer or a smartphone – plus a strong internet connection.
On Malibu Operators, you have the flexibility to set your own working hours. Whether you’re busy during the day, prefer evenings, or even late at night, you can choose the time that works best for you.
Apply now and go through 1-2 hours of training to prepare you for the job. But an identity check would be done before you’d be accepted. Moreover, because the job requires typing, you must have a high typing speed and be proficient in English too.
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8. Sedgwick CMS
- Salary: $16.47 per hour
- Applicants Location: Many countries
Work as a customer service representative for Sedgwick CMS, and handle issues related to claim management. You get the privilege to work from home at your own pace.
So far, Sedgwick has workers from 60+ countries. You can join the amazing team from any location in the world. However, occasionally, Sedgwick picks some specific countries and accepts applicants from there.
In order to qualify for a customer service job, there are some requirements you’ve to meet. These are:
- Good communication skills.
- Have a GED degree.
- A minimum of one year of experience in the customer service sector.
According to Indeed, the average salary of a customer service representative is $16.47/hour.
9. Concentrix
- Salary: It’s based on skills and experience
- Applicants Location: Many countries
Concentrix serves clients in various industries including technology, healthcare, automotive, retail and e-commerce, banking and finance, and many more. The company would hire you to work in the customer service department helping customers of respective clients.
Concentrix is available for applicants from many countries – so find out if your country is among. Like any customer service job, you must have good communication skills, computer literacy, English speaking skills, and the ability to multitask.
The money you’d be earning depends on your skills and experience. Concentrix has stated that some scams are recruiting workers in their name. So be aware of that. Applying for a customer representative job through the link on our website is the safest.
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10. Ginger.io
- Salary: It’s based on skills and experience
- Applicants Location: Global
Ginger was started in 2011 to help improve mental health. The company has an amazing app that’s available for both Android and iPhone – providing cheap mental health services to people around the globe.
You can work for Ginger to assist customers to improve their mental health. The many areas that are covered by health therapists on Ginger are relationship, stress, anxiety, and others. Having work experience in psychology and mental wellness would make it easy to get selected.
Ginger therapists work from home with much flexibility. If you meet the basic requirement, then apply to help change people’s lives.
11. LiveWorld
- Salary: $8 and $10 per hour
- Applicants Location: Global
LiveWorld is a web management and customer service platform. The platform gives you the freedom to work from home, especially when you’re a chat agent or a customer service representative.
Most of your work on LiveWorld will be done on social media – so if you love social media, you’d find it very easy and interesting.
To excel, you must have good communication skills as well as high typing speed. LiveWorld gives many benefits to its customer service agents, including working remotely, FSA or HSA, medical insurance, 401(k), time-off and vacation, good salary – etc.
Applying at LiveWorld is completely free, and once you’re accepted, you’ll get the chance to work from anywhere in the world.
12. FancyHands
- Salary: $3 and $7 per task
- Applicants Location: Global
At FancyHands, you’d be working as a virtual assistant, but your duties would be just the same as a chat operator or customer service representative.
Some of the tasks you’d be helping customers to complete are arranging for doctor’s appointments, flight, and hotel bookings, making dinner reservations, making phone calls, data entry, and many more.
FancyHands would give you the freedom to work from home at any location on earth, as long as you have a steady internet connection. You also must have good computer and typing skills. Good communication skill is also a must-have.
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13. Indeed
- Salary: It depends on the company that’s hiring
- Applicants Location: Global
Indeed is a massive job hunt platform that receives over 600+ million monthly visits according to Similarweb. Many companies list job vacancies on the website including jobs that can be done remotely or from home.
Going on to the website to search for chat operator’s jobs would give you many options to choose from. Indeed is for all kinds of jobs – virtual assistance jobs, email customer support jobs, technical assistance jobs, and the list is endless.
Use Indeed to secure your dream work from home job!
14. GearLaunch
- Salary: $10- $16 per hour
- Applicants Location: Global
There are chat operator or customer service job vacancies on GearLaunch. GearLaunch is a print-on-demand platform that allows sellers to create their online store on Shopify through the site. Sellers use the Shopify GearLaunch app to manage everything about their store.
Your duties as a customer service representative at GearLaunch would be to assist sellers to use the Shopify app correctly. Also, any problem related to their online store, its domain registrar, pricing, and everything in between would be managed by you.
GearLaunch pays good. Moreover, by working for the company, you’re location independent.
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15. Needle/ThirdChannel
- Salary:It’s based on skills and experience
- Applicants Location: Global
Become an advocate or a customer service agent for e-commerce brands and help their customers find out the products they want to purchase. All questions related to products would also be answered by you to various customers.
So obviously, you must have good communication skills to be able to convince customers to make more purchases. Needle is a great company to work for – they recently joined ThirdChannel, expecting to expand their wings. Working with clients at Needle from home would be an enjoyable experience.
16. PrestoExperts
- Salary: You decide based on your expertise
- Applicants Location: Global
PrestoExperts is where experts go to connect with people who need their services and knowledge. There are several fields you might fall under – including technology, tutoring, coaching, legal, business, design, and health – just to name a few.
When you sign up for PrestoExperts, you have to use the PrestoExpert Messenger to connect with clients who need help. Once you connect with them, communication can be facilitated through email, text, or the PrestoExperts Voice Connect feature.
The amazing thing about PrestoExperts is that you get to set your own rate. However, that should be equivalent to the value that your clients would get from you.
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17. Iubenda
- Salary: It’s based on your experience
- Applicants Location: Global
Iubenda is a legal-tech scale-up company that was created in 2011. It has now grown into a giant company, having clients from over 100 countries. Some of the clients of Iubenda are Siemens, Honda, Huffpost, Martini, and MIT. The company assists its clients in all legal matters of running a business.
You can apply to work for Iubenda if you have a legal or finance background. You shall be working as an administrative assistant – providing guidance to clients. To get accepted by Iubenda, you have to meet these requirements:
- Have a finance, legal, or accounting background.
- Be fluent in English.
- Advanced MS Excel skills.
- Have the ability to multitask.
- Be analytical, motivated, organized – and many more.
Once accepted, you would be allowed to work from any location in the world. You also get several benefits such as therapy incentives, company retreats – etc.
18. SiteStaff
- Salary: You decide based on your expertise
- Applicants Location: Global
You can apply to join the customer service team of SiteStaff. The company works with numerous businesses all over the world. SiteStaff base salary rate is $10 per hour. You’d get the chance to help clients in Tech, Health, Finance, Legal, Home Care, and many more right from the comfort of your home.
If you apply today for a chat operator job at SiteStaff, there are some basic requirements you should meet. These are:
- Ability to multitask.
- Excellent communication skills, and English proficiency.
- High typing speed (70 wpm minimum).
- Analytical and problem-solving.
If you meet these requirements, then SiteStaff is a great company to work for as a chat operator.
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19. Best Buy
- Salary: $10- $16 per hour
- Applicants Location: the US only
Best Buy’s mission is to help customers find incredible services and cutting-edge products. So, you can join their customer service/chat operator team to be of help to customers! This multinational entertainment and technology retailer was founded in 1966, and it’s headquartered in Richfield, Minnesota.
Best Buy customer service representatives earn between $10 and $16 per hour depending on their experience. They also get many benefits including a good salary, working remotely, medical insurance, 401(k), paid time off, and many more.
Their job opening is available for only the United States permanent residents at the moment. It might change in the future, so make sure you occasionally check for updates from their website.
We’d also do our best to update this article from time to time.
20. Automattic
- Salary: It’s based on your skills and experience
- Applicants Location: Global
Automattic is a great company that works with clients like Jetpack, WordPress, WooCommerce, Tumblr, and Gravatar. The company is ready to add you to its customer service team to help its customers to solve problems.
Like any customer service job, communication skill is vital, moreover, you must have knowledge of WordPress, WooCommerce, and anything blogging-related (including HTML, CSS, and Javascript). Automattic workers are all over the world, so if you meet the requirements above, the location wouldn’t be a problem at all.
Automatticians enjoy many amazing benefits including sabbatical, parental leaves, open vacation, and health support. Automattic is more than a company, it’s a community! Working for this company is a whole new experience.
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21. Alorica
- Salary: $10 and $19 per hour depending on your skills and experience
- Applicants Location: Many countries
Work as a chat operator for Alorica! The company is a customer experience service provider that works with big brands like Microsoft, Talkdesk, Salesforce, and UiPath. Alorica is headquartered in Irvine, California. Currently, there are more than 100,000 employees in the company.
You can join this amazing company by applying on their website. Alorica accepts applicants from around the globe. Nevertheless, at the time of writing this article, the countries that were eligible were the United States, Canada, Philippines, Guatemala, and Panama.
Alorica workers receive many benefits. Some are tuition reimbursement, medical and dental coverage, and discount on products of brands.
You can earn between $10 and $19 per hour working as a customer service agent for Alorica. You also get the privilege to work from the comfort of your home!
22. Tele Tech
- Salary: It based on your skills and experience
- Applicants Location: the US only
“State-of-the-art work from home technologies. Values driven. Dedicated to your growth. Just a few reasons we’ve been recognized by industry leaders for our commitment to remote work.” From Ken Tuchman, Chairman and CEO of Tele Tech.
Tele Tech is a reputable customer service company that serves businesses in many sectors. If you have good communication skill, and can multitask, then you can apply at Tele Tech for a chat operator or customer service position.
You must have at least, a high diploma to qualify for any job position. Tele Tech accepts applicants who are 17 years and above. Only US residents are eligible to apply.
23. ICUC.Social
- Salary: You decide based on your expertise
- Applicants Location: Global
If you love social media, then you may love to work for ICUC. The company is a social media management platform that runs social media accounts for its clients. ICUC existed even before social media got into the limelight.
The company offers services like community management, social medium moderation, online review management, social listening, etc. Brands that work with ICUC can be found in almost all sectors – technology, gaming, pharma, energy, automotive, finance, and the list continues.
By working for ICUC, you will be managing social accounts for clients, replying to comments of customers, and educating them on the products and services offered by these brands.
You have the flexibility you deserve when you work at ICUC. A steady internet connection and a personal computer are basically all that you need to start working.
How Do I Become an Online Chat Operator?
To become a chat operator, you first must have some basic skills such as communication, typing, computer literacy, English proficiency, and the ability to multi-task.
If you have these skills, then you wouldn’t find it difficult to become a chat operator. Apply for chat operator job positions at companies including Buffer, Alorica, ICUC, Automattic, Best Buy, and Support.
Frequently Asked Questions
Below are answers to some questions people ask about chat operator jobs from home.
Who Should Become A Chat Operator?
A person who remains calm under pressure, can work on two to three tasks simultaneously, has good communication skills, computer literacy, and high typing speed.
If you don’t have all these attributes but still want to work as a chat operator, you can apply for a chat operator job and learn along – it’s easy to learn through practice.
How Much Money Can You Make From A Chat Operator Job From Home?
You can make cool money from a chat operator job. Most companies pay between $10 and $20 per hour. Some also pay more than that.
It all depends on your skills and experience. If it happens that you’ve already worked as a chat operator for several years, then companies would be willing to pay you very high.
Is This The Same As An Adult Chat Operator Job?
An adult chat operator job is completely different from a normal chat operator job. For a normal chat operator job, you’re offering customer service to customers who need help with the usage of a product or service. The adult chat operator job also lets you chat with lonely people in a sexual or flirting manner – similar to online dating.
Adult chat operators also make good money though, sites like FlirtBucks, Phrendly, and Adult Chat Jobs are where you can get jobs like that. Other sites also pay you to talk to lonely people.
What Is Texting Factory?
Texting Factory is a website where you make money by chatting with lonely people. Texting Factory allows both casual and erotic/adult chats. You’ve to select the one you’re more comfortable with when completing your application.
How Much Money Can You Make From Texting Factory?
The platform claims that members on the site earn between $300 and $400 every week, some even earn more than that depending on their hard work.
Is Texting Factory A Good Job?
Yeah, everything depends on you. If you’re comfortable flirting with people sexually through texting, then you can work with Texting Factory as a chat operator. In terms of payment, Texting Factory chat operators are paid well after their services.
Is Malibu Operators Legit?
Yes – Malibu Operators is a legit online chat operating company. If you’re a native English speaker from countries like the U.S., Canada, the U.K., Australia, and New Zealand, you can work for Malibu Operators as a text chat operator. The only device you need is a personal computer and a steady internet connection.
Expect between $500 and $1,200 per month working as an online chat operator at Malibu Operators.
Final Words
For jobs that give you the freedom to work from home, the chat operator job is one of them! There are so many benefits that you’d also get from the companies that you’ll be working for.
I must also emphasize that chat operator services are mostly offered through texting – so this means you can do this job without so much tension because it would be similar to helping out your buddy just like you do every day via chats.
Moreover, because your services would be offered through texting and there are many instances you’d be chatting with two or more customers at a time, it’s critical that you learn how to type very fast before applying for this job.
If you already meet all the basic requirements, apply today, offer your services right from home and make money! I’m wishing you more dollars and freedom!
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Manuelo is an entrepreneur and a personal finance nerd. He is the founder of Dollars And Freedom. An expert in side hustles, online gigs, and everything about making money. His works have been featured on major financial publications, such as Business Insider, GoBankingRates, Investopedia, Entrepreneur, and more. When he’s not busy with his blog or writing for others, you’ll catch him hanging out with loved ones or reading books on stoicism and self-development.
